How do I get tested?
Most people should get a rapid antigen test (RAT) as their first option, particularly if you have symptoms or are a contact of someone with COVID-19. You should get a standard (PCR) test:

  • If you can’t access a RAT, but you have symptoms or are a household or close contact of someone with COVID-19;
  • If you test positive on a RAT, but you do not have symptoms and are not a contact.

You can purchase RATs from supermarkets, pharmacies or selected suppliers online. The Victorian Government is in the process of purchasing additional rapid antigen tests, which will be made available free of charge in coming weeks.

If you need to get a standard test, you can find your nearest testing centre here.

What do I do if I test positive for COVID-19?
If you test positive on a RAT, you must report it online or by calling 1800 675 398 (press 0 for a translator). If you test positive on a standard test, you do not need to report your result. Regardless of whether you test positive from a RAT or a standard test, you must isolate immediately for seven days. If you live with others, isolate away from them as much as possible. Find out more about what to do if you are a close or household contact of someone with COVID-19.

You must also tell your household, household-like and social contacts you have tested positive. A household-like contact is anyone you have spent more than four hours with in a house, care facility or accommodation. A social contact is anyone you have had 15 minutes of face-to-face contact with, or spent 2 hours with, in the same indoor space. If you worked onsite while infectious or your child attended school or childcare while infectious, you must inform your workplace or your child’s educational facility. 

For most people, recovering from COVID-19 at home is the best option. Managing COVID-19 at home when you have mild symptoms ensures hospital beds are kept free for people who are seriously unwell and need urgent medical treatment. However, it’s important to watch your symptoms and get help if you feel like they are worsening. For more detailed information on what symptoms to watch out for and how to seek help, click here

How do I get vaccinated?
Free and safe COVID-19 vaccines are available for everyone aged 5 years and over. Child-friendly vaccination centres are available to help your child feel supported while receiving their vaccine. People over 18 who received their second dose three months ago are now eligible for their third dose (booster).

The more people who get vaccinated, the more protection there is for you, your loved ones and your community. Getting a COVID-19 vaccine means you are much less likely to spread COVID-19, or get very sick or go to hospital if you get the virus. Find a vaccination centre near you here. Find information on vaccines in your language here.

How do I access support?
There are a number of support packages available to individuals, families and businesses that have been impacted by COVID-19, including financial relief, food relief, rent relief and assistance with paying utility bills. Find out more about about the packages you’re eligible for here.


Individuals and families who have been significantly impacted by COVID-19 can access case management support (with a focus on mental health recovery, education, training and employment) through the Family Recovery Program. Information regarding this program is available in 13 community languages. If you would like more information or would like to register your interest in accessing this fund, please contact


The Extreme Hardship Support Program (EHSP) provides emergency financial assistance to people on temporary and provisional visas, and undocumented migrants not eligible for government income support. The EHSP assists people with zero or very limited savings, income or community support to pay for food, medicine and bills during the pandemic. It is a Victorian Government program delivered by the Brotherhood of St Laurence and Red Cross.


Partners in Wellbeing is an initiative funded by the Victorian Government and delivered by Neami National, EACH and the ACSO. The initiative provides free and confidential wellbeing coaching, veterans support, and small business support, which includes personal support for small business owners, financial counselling and a Business Advisory Service to help small business owners develop in the areas of marketing, HR management and more. 

ECCV has produced a series of in-language COVID-19 videos featuring the stories of inspiring seniors in our diverse communities. Find out more here.

Coronavirus hotline: 1800 675 398

If you are concerned you may have COVID-19 and need help understanding what to do next or what support services are available, please call the dedicated 24/7 hotline.

If you need an interpreter, call the hotline on 1800 675 398 and press 0.

Please keep Triple Zero (000) for emergencies only.

Our COVID-19 Multicultural Outreach team is working alongside a range of organisations and health experts to deliver education sessions in order to keep migrant and refugee communities across Victoria supported, engaged and informed about the public health response to the pandemic. 

Translated Resources

Information on COVID-19 is available in Arabic, Chinese (Simplified & Traditional), Greek, Hindi, Somali, Vietnamese and more languages here.

In-language Videos

The Victorian Government has translated videos in 18 languages on the following COVID-19 related topics:

  • How to access financial and other support when you need to get a test or isolate at home and can’t go to work
  • Your mental health and wellbeing
  • Getting tested for coronavirus quickly
  • Staying at home when you test positive for COVID-19, or are a close contact.

Find the videos here:

Mental Health

It is important to look after your mental health and wellbeing during the COVID-19 pandemic. There are a number of specialist mental health services and resources available for Victorians from migrant and refugee backgrounds. Find them here. You can also call 1300 375 330 to get support through your local Mental Health & Wellbeing Hub, which provides free support for all Victorians.

North Western Melbourne Primary Health Network (NWMPHN) has produced a range of in-language videos about mental health. Find them hereThe federal Government also has translated videos about taking care of your mental wellbeing during the pandemic, including the one in Cantonese below. Find them all here.