ECCV is working with VCOSS to strengthen existing relationships between multicultural communities and emergency services.

    By employing a genuinely collaborative model, the Multicultural Emergency Management Partnership ( or ‘MEMP’) is helping communities manage stresses and shocks — including emergencies — through a network of trusted, diverse and connected community leaders.

    The program includes not just ECCV and VCOSS, but 11 migrant and refugee community leaders, and representatives of emergency organisations including:

    • Ambulance Victoria | Emergency medical response and transport.
    • Australian Red Cross | Help before, during and after emergencies and disasters.
    • CFA | Volunteer fire fighting for rural and regional Victoria.
    • Emergency Management Victoria | Victoria’s lead emergency management agency.
    • Fire Rescue Victoria | Fire and rescue services for Melbourne and regional cities.
    • Life Saving Victoria | Water safety, swimming, rescue and resuscitation services.
    • Municipal Association of Victoria | The peak body for Victorian local councils.
    • Victoria Police | Public safety, emergencies, serious incidents, crime, road safety etc
    • Victoria State Emergency Service | Volunteer responses to flood, storm, landslide, etc
    • Victorian Council of Churches Emergency Ministry | Outreach, psychological first aid, personal support and emotional care

    The Multicultural Emergency Management Partnership is also working with 92 migrant and refugee leaders who attended a series of emergency management masterclasses in 2021.

    “The Multicultural Emergency Management Partnership model provides a unique opportunity to bring together multicultural leaders and emergency services organisations to establish and strengthen relationships. The partnership will facilitate two-way knowledge sharing with the potential to increase the sector’s capability and capacity to effectively engage with the diverse communities that make up Victoria, and to improve outcomes from emergencies.”

    – Andrew Crisp, Victorian Emergency Management Commissioner

    In September 2022, ECCV and VCOSS jointly released Valuing Strengths, building resilience: Improving emergency management outcomes for multicultural communities in Victoria, our flagship research paper drawing on the insights and experiences of our work with multicultural communities as part of the MEMP. 

    The report highlights the critical importance of strong connections and engagement between multicultural communities, government and the emergency management sector, and makes recommendations to enhance how this occurs. It also recommends how the emergency management sector can become more diverse and inclusive, placing it in a better position to support all Victorians.

    Two things are certain to happen in our near future. Climate change will demand increased community resilience and Victoria will become more culturally diverse. It is therefore imperative multicultural communities are prepared for emergencies and disasters, and supported to respond and recover according to their specific contexts and needs. 

    Valuing strengths, building resilience provides a blueprint to achieve this.

    Our vision

    • Safer, connected and resilient communities

    Our approach

    • Community-led
    • Culturally safe
    • Inclusive and respectful
    • Supportive
    • Continuously improving
    • Collaborative.

    Our goals

    • Provide greater cultural safety and cultural responsiveness for all who interact with emergency management organisations.
    • Increase mutual understanding and trust between multicultural communities and emergency management organisations.
    • Strengthen community resilience by enabling communities to prepare for, cope with and recover from emergencies.

    Our Model

    We have co-designed a Partnership Model which provides a framework for ongoing collaboration between the emergency management sector and multicultural leaders and connectors.

    Need help?

    In an emergency please call 000.

    This is a free call from all phones, and will connect you with police, fire or ambulance.

    If you have difficulty speaking English, you can ask for an interpreter.

    You will not have to pay for the interpreter.

    For information contact Rosita Vincent at