Access & Support

Access & Support

What is Access and Support?

The Access and Support service helps people who have difficulty finding out about services or applying for the services they need due to their diversity.

The Access and Support service provides short term support for frail older people, people with a disability, and their carers, who:

  • need help to stay living at home
  • have diverse needs or circumstances
  • need help to access services

If you, or someone you are caring for, is from the any of the following categories and and has trouble accessing services, an Access and Support worker may be able to help you:

  • from Aboriginal and Torres Strait Islander communities
  • from culturally and linguistically diverse backgrounds
  • based in rural and remote areas
  • financially or socially disadvantaged
  • veteran of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran
  • homeless, or at risk of becoming homeless
  • lesbian, gay, bisexual, transgender and intersex
  • care leaver (which includes Forgotten Australians, Former Child Migrants and Stolen Generations)
  • parent separated from children by forced adoption or removal

Support from an Access and Support worker is confidential.  No fees are charged for Access and Support.

We will listen to you

The Access and Support worker will talk with you about:

  • what is most important to you (your needs and goals)
  • what you need help with to stay safe and well at home
  • what you want to be able to do or keep doing.

The Access and Support worker can talk with you about the range of support services that may be available to you and how to access them.

The Access and Support worker will work in partnership with other people who support you such as family members, friends, your community, your doctor and other health professionals.

How can an Access and Support worker help you?

An Access and Support worker can help you to:

  • contact My Aged Care (if you are an older person)
  • contact an assessment service for HACC – Program for Younger People (if you are a younger person) 
  • contact the National Disability Service (if you think that you may be eligible for this service)
  • think about any questions you have for the assessment process
  • understand how services work
  • understand the steps involved to apply for a service
  • find out if there are any costs involved
  • find out what services may be available and how they can suit your needs and lifestyle
  • think about how you would like the service to be provided

Statewide Access & Support Directory

For more information, please contact Gabriele Rukas, Sectoral Development Officer - Aged Care & Disability via / 9354 9555


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